Privacy Policy

ChandigarhRide (“we”, “us” or “our”) operates the ChandigarhRide mobile application and website (together, the “Platform”), which connect riders in Chandigarh, Mohali and Panchkula with independent ride Captains for bike, auto and cab trips.

This Privacy Policy explains what information we collect when you use the Platform, how we use and share it, and the choices and rights available to you. By creating an account or using the Platform, you agree to the practices described here. If you do not agree, please do not use the Platform.

This policy applies to riders, ride Captains and website visitors, except where a separate Captain agreement says otherwise.

We collect information you give us directly, information generated by using the Platform, and information from your device.

Personal information

• Name, mobile number and email address used to create and secure your account.
• Profile details you choose to add, such as a photo or emergency contact.
• Government ID or verification documents submitted by Captains during onboarding.
• Communications with our support team, including messages, call recordings (where legally permitted and disclosed) and attachments.

Location information

• Pickup and drop-off locations you enter or select on the map.
• Precise or approximate device location while a ride is being booked or is in progress, and for a limited period after, to support safety features such as ride tracking.
• Captain location, shared with matched riders for the duration of a ride so you can track your pickup.

Device and technical information

• Device model, operating system, app version, unique device identifiers and mobile network information.
• IP address, browser type and general usage data such as pages viewed and features used.
• Crash logs and diagnostic data that help us fix bugs and improve reliability.

For every ride, we record the pickup and drop-off points, route, distance, duration, ride type, fare, payment method, Captain and vehicle details, cancellation details (if any), and ratings or feedback. This ride history is visible to you in the app and is used to generate receipts, resolve disputes and refund requests, support Lost & Found requests and investigate safety incidents.

• ChandigarhRide Wallet details: Wallet balance, top-ups, ride payments, refunds, cancellation charges, promotional credits and adjustments.
• Transaction details: amount, date and time, status, payment method type (e.g. UPI, card, net banking), order ID, and payment/refund reference numbers from our payment gateway.
• Limited payment instrument details returned by the gateway, such as UPI ID, card network, or the last 4 digits of a card, for receipts, reconciliation and fraud prevention.

Payments and Wallet top-ups are processed by our payment gateway partner, Razorpay. Your full card number, CVV, UPI PIN and net-banking credentials are entered on Razorpay’s secure interface and are never stored by ChandigarhRide. Razorpay processes this information in line with PCI-DSS standards and its own privacy policy.

We use the information above to operate, secure and improve the Platform, including to:

• Create and manage your account, and verify your identity.
• Match riders with nearby Captains and calculate routes and fares.
• Process payments and Wallet top-ups, maintain your Wallet balance and transaction records, and process refunds.
• Provide customer support and respond to your requests.
• Detect, investigate and prevent fraud, abuse and safety incidents.
• Send ride-related notifications, receipts and service updates.
• Analyze usage trends to improve app performance and features.
• Comply with legal, tax, accounting and regulatory obligations.

We will not use your personal information for unrelated purposes without telling you and, where required, obtaining your consent.

Our website and app use cookies, mobile SDKs and similar technologies to keep you signed in, remember your preferences, understand how the Platform is used, and measure the performance of our marketing. You can control cookies through your browser settings; disabling them may limit some website functionality.

We do not sell your personal information. We share information only in the following circumstances:

Driver/partner information sharing

When you book a ride, we share limited details with the assigned Captain — your first name, pickup/drop location and, where relevant, your phone number through a masked or in-app channel — so the ride can be completed. Captains similarly share their name, photo, vehicle details and rating with you.

Payment partners

We share the information needed to process payments, Wallet top-ups and refunds — such as your name, mobile number, email, order amount and order ID — with our payment gateway, Razorpay, and with banks and payment networks involved in the transaction.

We may also share information with:

• Service providers who help us run the Platform (hosting, analytics, SMS/OTP, maps and customer support tooling), under confidentiality obligations.
• Law enforcement or government authorities, where required by law, legal process, or to protect the rights, safety or property of our users or the public.
• A successor entity in connection with a merger, acquisition or sale of assets, subject to this Privacy Policy continuing to apply.

We use technical and organizational safeguards — including encryption in transit, access controls and monitoring — designed to protect your information from unauthorized access, alteration, disclosure or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. See our Security page for more detail on how we protect the Platform.

We retain personal information for as long as your account is active and as needed to provide the Platform, comply with legal, tax and accounting obligations, resolve disputes and enforce our agreements. Retention periods vary by data type; ride and payment records are generally kept longer than, for example, in-app chat messages, to meet regulatory and audit requirements.

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information from your profile.
• Request deletion of your account and associated data, subject to the retention needs described above.
• Withdraw consent for optional processing, such as marketing communications.
• Object to or request restriction of certain processing activities.

To exercise these rights, contact us at chdride@gmail.com. We may need to verify your identity before acting on a request.

You can request account deletion from Profile → Settings → Delete Account, or by writing to chdride@gmail.com. Once verified, we will deactivate your account and delete or anonymize your personal information, except where we are required or permitted to retain certain records (for example, completed ride and payment history) for legal, tax, fraud-prevention or dispute-resolution purposes.

What happens when you delete your account

Account deletion is permanent and cannot be undone. Once your account is deleted, you will permanently lose access to all data associated with it, including:

• Your profile details, such as name, photo, saved places and emergency contacts.
• Your ride history, receipts, ratings and feedback as shown in the app.
• Wallet transaction history, and any promotional credits, referral rewards, coupons or offers, which will be forfeited.
• Support conversations and any open requests linked to your account.

We cannot restore a deleted account or recover its data. If you want to use ChandigarhRide again, you will need to create a new account, which will not include any of your previous data. Any remaining topped-up Wallet balance (excluding promotional credits) will be handled as described in our Refund & Cancellation Policy.

Before deleting your account, please make sure you have no rides in progress, pending payments or open disputes, and download any receipts you may need.

The Platform is intended for users who meet the minimum age requirement set out in our Terms & Conditions. We do not knowingly collect personal information from children under that age. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

The Platform may link to or integrate with third-party services, such as maps, payment gateways and SMS providers. Those services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third parties.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will update the “Last updated” date above and, for material changes, provide additional notice such as an in-app message. Continued use of the Platform after changes take effect means you accept the updated policy.

In accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023, you can raise any complaint or concern about how your personal information is handled with our Grievance Officer:

• Pooran Das, Grievance Officer
• Mohali, Punjab
• Email: chdride@gmail.com

We will acknowledge your complaint within 24 hours and try to resolve it within 15 days of receipt.

If you have questions about this Privacy Policy or how we handle your information, contact us at:

• Mohali, Punjab
• Privacy queries: chdride@gmail.com
• General support: chdride@gmail.com
• Email: chdride@gmail.com
• More ways to reach us: Contact Us