Support
Contact Us
Reach the ChandigarhRide team for ride, wallet, payment and refund support, or for business enquiries.
Business details
- Registered address: Mohali, Punjab
- Email: chdride@gmail.com
Customer support
For help with a ride, your account or the ChandigarhRide Wallet, use Help in the app or contact us by email during support hours (9:00 AM – 9:00 PM IST, all days). Please include your registered mobile number and, where relevant, the booking ID or payment reference so we can help faster.
- Ride, account and general support: chdride@gmail.com
- Wallet, payment and refund queries: chdride@gmail.com — see our Refund & Cancellation Policy
- Privacy and data requests: chdride@gmail.com — see our Privacy Policy
- Fraud or unauthorized payments: Report Fraud
We aim to respond to all queries within 24–48 hours.
Grievance officer
If your issue has not been resolved by our support team, you can escalate it to our Grievance Officer:
- Pooran Das, Grievance Officer
- Email: chdride@gmail.com
- Address: Mohali, Punjab
Complaints are acknowledged within 24 hours and resolved within 15 days of receipt.
Looking for a quick answer?
Browse our Help Centre for answers on booking, payments, wallet, cancellations and safety.