Help & Support

Ride availability depends on the number of Captains active nearby. Try refreshing your pickup location or waiting a few minutes during peak hours. If the issue continues, let us know through the form below.

This can happen if a nearby Captain cancels after accepting. The app automatically looks for the next available Captain — if none are found within a few minutes, the booking is cancelled and you are not charged.

You can update the drop location during an ongoing ride from the ride screen. Pickup location changes are only possible before a Captain has been assigned.

Duplicate charges are usually reversed automatically by your bank or payment provider within a few business days. If the extra charge doesn't reverse, report it using our Report Fraud form with your booking ID and payment reference.

If a payment fails, the ride is not confirmed. If money was deducted from your account despite a failure message, it is typically an authorization hold that is released automatically — contact support if it isn't released within 5-7 business days.

Cancelling is free before a Captain is assigned and within 2 minutes of assignment. After that, a small cancellation fee may apply if the Captain is already on the way. See our Cancellation Policy for full details.

We review eligible refund requests promptly. Once approved, a refund is sent back to your original payment method — exactly how long it takes to reflect depends on your bank or payment provider, not on us. See our Refund Policy for details.

Routes can vary due to traffic, road closures or navigation conditions. If you believe the route was intentionally lengthened, share your ride details with our support team for review.

Use the in-app 'Rate & Report' option at the end of your ride, or reach out through the form on this page with your booking ID and a description of what happened. Reports are reviewed by our trust & safety team.

Share your booking ID, the approximate time of your ride and a description of the item through the support form. We will attempt to contact the Captain on your behalf; recovery isn't guaranteed and any handover is arranged directly between you and the Captain.

ChandigarhRide does not charge a recovery fee. A Captain may request reasonable compensation for their time and travel to return an item, which is a matter between you and the Captain.

Make sure you're using the mobile number or email linked to your account. If you're not receiving the OTP, check your network connection and SMS/email settings, then try again after a few minutes.

You can request account deletion from Profile > Settings > Delete Account, or by writing to us. See the Account Deletion section of our Privacy Policy for what happens to your data when you do.

Use the in-app SOS option to alert your emergency contacts and, where available, local authorities. You can also end the ride early and contact support immediately afterwards. See our full Safety Centre for more.

Captains go through a verification process before onboarding, which is described in more detail on our Safety Centre and Security pages.

ChandigarhRide will never ask you to share your OTP, password or full card details over a call, SMS or chat. Do not share this information. Report the incident immediately using our Report Fraud form.

Only trust offers shown inside the official ChandigarhRide app or on our verified channels. Report suspicious links or promotions through the Report Fraud form so we can investigate.

Try closing and reopening the app, checking for app updates, and restarting your device. If the problem continues, tell us your device model and app version through the support form so we can investigate.

Security vulnerabilities have their own reporting channel with responsible disclosure guidance — please use our Report a Security Issue form instead of the general support form.